Up to $2,500 Carter Credit Union Settlement: How to Claim

What happened

Class period: Data incident beginning on or about June 25, 2025

• Carter Credit Union, which does business as Carter Federal Credit Union, had a targeted cyberattack on its computer systems in June 2025
• Hackers accessed files with private information, which may have included names, addresses, Social Security numbers, driver's license and government ID numbers, account numbers, credit or debit card numbers, medical information, health insurance information, and dates of birth
• A class action lawsuit followed: Ellis, et al. v. Carter Credit Union d/b/a Carter Federal Credit Union, Case No. 662980-C, in the 1st Judicial District Court, Parish of Caddo, Louisiana
• Carter Credit Union denies doing anything wrong, and the court has not decided who is right. Both sides agreed to settle to avoid the cost and risk of a trial
• The settlement covers people identified in Carter Credit Union's records whose information was compromised

What you can get

Key dates

Who may qualify

• Your personal information was compromised in the Carter Credit Union data incident that began on or about June 25, 2025
• You are identified in Carter Credit Union's records as a Class Member
• You may have received a notice from Carter Credit Union about the incident
• Carter Credit Union, its officers, directors, and related companies, the attorneys in the case, and the judge, the judge's family, and staff are excluded

How to file

1. Go to the official settlement website
2. Click "Submit a Claim" and complete the online Claim Form by November 19, 2026
3. Choose credit monitoring, one cash payment option, or both
4. To file by mail, download the paper Claim Form and mail it with any proof, postmarked by November 19, 2026
5. You can also email the Settlement Administrator to request a paper Claim Form

Proof required

• No proof is needed for the $50 Alternative Cash Payment or for credit monitoring
• Out-of-pocket loss claims need documents such as bank statements or receipts
• Personal notes can support your claim but are not enough on their own
• Losses must be fairly traceable to the data incident and not already paid back by a third party

Payment timing

Payments will be sent after the court grants final approval and any appeals are resolved. Payment method not yet listed -- check https://ccudatasettlement.com/ for updates.

Important links

• Official website
• Claim form
• Important dates
• FAQs
• Documents

Contact

Extra details

• You can claim credit monitoring and one cash payment, but not both cash payments
• Class Counsel will ask the court for $400,000 in attorneys' fees and costs, plus $2,000 service awards for each Class Representative, paid on behalf of Carter Credit Union
• If you do nothing, you get no payment and you give up your right to sue Carter Credit Union over these claims
• Do not contact the court or Clerk of Court about this settlement. Contact the Settlement Administrator instead
• Watch for scams: file only through the official settlement website

FAQ

Related guides