$309.5M Amazon Return Refund Settlement: How to Claim

What happened

Class period: September 5, 2017 through February 12, 2026

• Customers sued Amazon, saying some of its return policies and practices broke Washington consumer protection and other laws
• The lawsuit says some customers who returned items did not get a refund, got a late or wrong refund, or got refunded and then charged again
• After the lawsuit was filed, Amazon found some refunds that may not have been paid and started paying them in 2025
• Amazon agreed to pay $309.5 million into a settlement fund. Amazon denies doing anything wrong
• The Court has not yet granted final approval
• It affects people who returned or asked for a refund on a physical product sold through Amazon.com from September 5, 2017 to February 12, 2026
• Case name: In re: Amazon Return Policy Litigation, No. 2:23-cv-01372-JNW (W.D. Wash.)

What you can get

Key dates

Who may qualify

• You started a return or asked Amazon for a refund on a physical product
• The product was sold through Amazon.com and received in the U.S.
• This happened between September 5, 2017 and February 12, 2026
• Amazon did not refund you, or refunded you late or for the wrong amount
• Or Amazon refunded you but later charged you again for the returned item
• Purchases from Amazon affiliates do not count unless bought on Amazon.com and returned through Amazon's fulfillment channels
• Amazon employees and agents, judges and their families, counsel of record, and the U.S. government are excluded

How to file

1. Subclass A: No claim form needed. Payment is automatic
2. Subclass A: Go to the official site to pick your payment method by 105 days after final approval
3. Subclass B: Go to the official site and click "Submit Claim"
4. Subclass B: Complete the claim online, or download a paper form from the Important Documents page and mail it
5. Subclass B: Submit online or postmark your form by December 1, 2026
6. To request a form, call 1-888-553-4246, email info@ReturnSettlement.com, or write to Amazon Return Policy Litigation, Attn: Claim Request, PO Box 59, East Brunswick, NJ 08816-9998. Include your Notice ID
7. Not sure which subclass you are in? Check the Settlement Agreement or call the administrator

Proof required

• Subclass A: No claim form or proof needed
• Subclass B: Your claim must show it is more likely than not that you are in Subclass B and owed a payment
• Mail any supporting documents with your paper claim form
• The administrator may ask for more information. You have 14 days to respond or appeal
• Check "Your Transactions" on Amazon.com to see the status of your returns and refunds

Payment timing

Payments will be sent after the Court grants final approval and the settlement becomes final. You will be paid by the method you pick on your claim form or payment selection form. Appeals may delay payments.

Important links

• Official website
• Claim form
• Important dates
• FAQs
• Documents

Contact

Extra details

• If you are in both subclasses, you can get both payments, possibly combined into one
• If you are in Subclass B and do nothing, you get no payment
• Amazon also agreed to change its practices, including tracking return timelines, auto-reprocessing refunds stuck for 30 days, and sending refund approval or denial messages
• Class Counsel may ask for up to $100 million in attorneys' fees and up to $1 million in costs from the fund
• Claims must be filed by the class member. An authorized person may file for a minor, an incapacitated person, or someone who has died
• No payments will be made unless the Court approves the settlement and it becomes final
• Do not contact the Court about this settlement. Use the official site or administrator only

FAQ

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