$500 to $1,000 Aidvantage Robocall Settlement: How to Claim

What happened

Class period: February 12, 2021 through September 26, 2025

• Maximus Education, LLC does business as Aidvantage, a federal student loan servicer.
• Jenae Knox sued Aidvantage saying it called cell phones using an artificial or prerecorded voice without getting permission first.
• The lawsuit says this broke the Telephone Consumer Protection Act, a federal law that limits automated calls. The TCPA allows $500 per violation, and up to $1,500 if the violation was willful.
• The key detail is who the calls reached. This case covers people whose numbers were not tied to any current or former Aidvantage account. In plain terms, these were calls that landed on the wrong phone.
• The calls at issue happened between February 12, 2021 and September 26, 2025.
• Aidvantage has a complete defense under the TCPA if it had permission to call, and it settled without admitting anything. Both sides agreed to settle to avoid the time, cost, and risk of a trial.
• Aidvantage agreed to fund a $3,000,000 settlement to pay approved claims.
• The case is Knox v. Maximus Education, LLC, dba Aidvantage, No. 2:25-cv-00121, in the United States District Court for the Middle District of Alabama, Northern Division.

What you can get

Key dates

Who may qualify

• You live in the United States
• Aidvantage placed or caused to be placed a call to your cellular telephone number
• The call used an artificial or prerecorded voice
• The call happened between February 12, 2021 and September 26, 2025
• Your number was not assigned to a current or former Aidvantage customer or accountholder

How to file

1. If a postcard notice and claim form arrived in your mail, file online at https://www.aidvantagetcpasettlement.com/ by August 24, 2026
2. You can also mail the completed claim form so it is postmarked by August 24, 2026 to: Knox v. Maximus Education, LLC, dba Aidvantage Settlement Administrator, c/o Kroll Settlement Administration LLC, PO Box 225391, New York, NY 10150-5391
3. If no postcard arrived, you can still request a claim form. Write to that same address and include proof that Aidvantage left you a prerecorded or artificial voice call or message on your cell phone during the class period.
4. After the administrator sends you a claim form that way, complete it and mail it back postmarked by August 24, 2026
5. Have the cell phone number that received the calls ready. You need it either way.
6. Call 833-930-0570 with questions before the deadline

Proof required

• If you received a postcard notice and claim form in the mail, no supporting documents are needed
• If you did not receive a postcard notice, you must submit proof that Aidvantage placed an artificial or prerecorded voice call or message to your cell phone between February 12, 2021 and September 26, 2025, just to get a claim form
• Either way, you must give the cell phone number that received the calls
• The notice does not spell out which documents count as proof. Call the administrator at 833-930-0570 before mailing anything so you do not waste the trip.

Payment timing

- If you received a postcard notice and claim form in the mail, no supporting documents are needed - If you did not receive a postcard notice, you must submit proof that Aidvantage placed an artificial or prerecorded voice call or message to your cell phone between February 12, 2021 and September 26, 2025, just to get a claim form - Either way, you must give the cell phone number that received the calls - The notice does not spell out which documents count as proof. Call the administrator at 833-930-0570 before mailing anything so you do not waste the trip.

Important links

• Official website
• Claim form
• Important dates
• FAQs
• Documents

Contact

Extra details

• Read the class definition before you file. This settlement pays people whose numbers were NOT tied to an Aidvantage account. If Aidvantage serviced your student loan, calls to you are not part of this case.
• Everyone with an approved claim gets an equal share, so the more people who file, the smaller each check gets. The $500 to $1,000 range is an estimate, not a guarantee.
• All three deadlines land on the same day, August 24, 2026: claims, exclusions, and objections.
• Exclusion requests go to the same PO Box but must be marked ATTN: EXCLUSION REQUEST, and you must sign them yourself.
• Objections are more work than most settlements require. You must mail copies to three places: class counsel, Aidvantage's counsel, and the court. The objection also has to list your witnesses, exhibits, and legal grounds.
• Doing nothing gets you no money and still gives up your TCPA claims against Aidvantage.
• Do not call the judge or Aidvantage's lawyers with questions. Neither can help you.
• Watch for scams. Only aidvantagetcpasettlement.com is court-authorized for this case, and nobody legitimate will charge you a fee to file.

FAQ

Related guides