$75 or Up to $5,000 ConnectOnCall Data Breach Settlement

What happened

Class period: February 16, 2024 through May 12, 2024

• ConnectOnCall was an after-hours on-call answering service used by healthcare providers in the United States
• An unknown threat actor accessed the ConnectOnCall Platform between February 16, 2024 and May 12, 2024 and exfiltrated data, including some provider-patient communications
• ConnectOnCall began notifying affected people on or about December 11, 2024
• Plaintiffs sued ConnectOnCall.com, LLC and Phreesia, Inc. for negligence, invasion of privacy, unjust enrichment, and related claims
• Defendants deny wrongdoing but agreed to a $4,950,000 settlement
• The lawsuit does not allege that anyone's data was misused because of the incident
• The case is In re ConnectOnCall.com Data Breach Litigation, Case No. 2:24-cv-08790, in the U.S. District Court for the Eastern District of New York

What you can get

Key dates

Who may qualify

• You are a living person who lives in the United States
• Your information may have been affected in the ConnectOnCall data incident between February 16, 2024 and May 12, 2024
• For cash, you can attest that you contacted a healthcare provider or their office after hours between May 12, 2014 and May 12, 2024
• Defendants' directors, officers, and employees, plus the judges and court staff, are excluded

How to file

1. Find the Unique ID and PIN on the Notice you got by mail or email
2. If you lost or did not get a Notice, call 1-877-313-8735 or write to the Settlement Administrator
3. Go to the Submit a Claim page and log in with your Unique ID and PIN
4. Choose monitoring, and choose either Cash Payment A or Cash Payment B
5. Upload documents in one sitting if you choose Cash Payment A, since the online form does not save progress
6. Or download the paper Claim Form, sign it, date it, and mail it postmarked by November 2, 2026

Proof required

• No documents are needed for monitoring or the $75 Alternate Cash payment
• Cash Payment A requires a description of your losses and supporting documents that are not self-prepared
• Uploaded files must be under 20 MB each (jpg, png, pdf, doc, xls, zip, and similar formats)
• You may redact unrelated transactions and all but the first four and last four digits of account numbers
• If your Cash Payment A claim is rejected and not fixed, it becomes a Cash Payment B claim

Payment timing

Benefits are provided after the Court grants final approval and the settlement becomes final. The payment method has not been announced -- check https://www.connectoncallsettlement.com/ for updates.

Important links

• Official website
• Claim form
• Important dates
• FAQs
• Documents

Contact

Extra details

• Cash payments may go down if many people file; the fund pays monitoring first, then Cash Payment A, then Cash Payment B
• Class Counsel may ask for up to $1,650,000 in attorneys' fees plus costs, and up to $2,500 for each class representative
• Settlement administration costs are estimated at $490,000
• You cannot claim losses already reimbursed by another source, including the identity protection offered in the notice letter
• Opt-out requests must be mailed and personally signed; phone and email opt-outs are not accepted
• Objections must be filed with the Court and mailed to Class Counsel, Defendants' Counsel, and the Administrator by October 19, 2026
• The hearing date may change or move to video or phone; check the official site
• Do not call the court or clerk's office about the Notice

FAQ

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