Last updated: March 14, 2026
Amazon Prime FTC Settlement – File a Claim for Up to $51
The FTC reached a $2.5 billion settlement with Amazon over claims it enrolled customers in Prime without consent and made cancellation deliberately difficult. Eligible customers may receive up to $51. Many got automatic refunds by December 2025 — if you didn't, you may still be eligible to file a claim using the notice Amazon sent by email or postcard.
Applies to
Nationwide
Benefit
Refund of Prime membership fees paid during the applicable period, up to $51. Automatic payments went out by December 24, 2025; claim process payments follow for everyone else.
Official site
https://www.subscriptionmembershipsettlement.com/
What happened
Class period: June 23, 2019 through June 23, 2025
- The FTC alleged Amazon obtained consumers' billing information before clearly disclosing Prime's material terms
- Amazon allegedly failed to obtain consumers' express informed consent for Prime enrollment
- Amazon allegedly failed to provide simple mechanisms for consumers to cancel Prime
- Settlement entered September 25, 2025 in U.S. District Court, Western District of Washington — Case No. 2:23-cv-00932-JHC
- Total settlement: $2.5 billion — $1.5 billion for refunds, $1 billion civil penalty
- Amazon did not admit liability
What you can get
Automatic payment
Up to $51
Already sent by December 24, 2025 — no action needed
Claims process payment
Up to $51
For those who didn't get an automatic payment; requires claim form
Payment methods
Check, PayPal, or Venmo
Your choice on the claim form
Who may qualify
- AUTOMATIC PAYMENT GROUP (already paid — no action needed):
- You are a U.S. consumer who signed up for Prime between June 23, 2019 and June 23, 2025
- You enrolled through a Challenged Enrollment Flow
- You used no more than three Prime benefits in any 12-month period during that timeframe
- CLAIMS PROCESS GROUP (file a claim if you haven't been paid):
- You are a U.S. consumer who signed up for Prime
- You unintentionally enrolled in Prime through a challenged enrollment method between June 23, 2019 and June 23, 2025, OR tried to cancel through the online cancellation flow during that period but were unable to do so
- You used less than ten Prime benefits in any 12-month period of enrollment
- You did not already receive an automatic payment from this settlement
How to file
- Check whether you already received an automatic payment — Amazon sent these by December 24, 2025
- If you didn't receive an automatic payment and are eligible, Amazon sent a notice by email or postcard by early February 2026
- Follow the instructions on your notice to submit your claim at subscriptionmembershipsettlement.com
- On the claim form, check the box confirming you either unintentionally enrolled in Prime or tried to cancel but couldn't
- Your claim will be reviewed for eligibility; approved claims receive up to $51
- Choose your payment method: check, PayPal, or Venmo
Payment timing
Automatic payments were distributed by December 24, 2025. Claims process payments will follow after claims are reviewed and approved. No specific payment date for the claims group has been announced — check subscriptionmembershipsettlement.com for updates.
Important links
Contact
Email: admin@SubscriptionMembershipSettlement.com
Extra details
- Amazon determines eligibility using its own records — you do not need to figure out which enrollment flow you used
- The claim window opened January 5, 2026; notices were sent by email or postcard by early February 2026
- If you think you qualify but haven't received a notice, contact admin@SubscriptionMembershipSettlement.com
- The FTC will NEVER contact you about this refund — any call from someone claiming to be the FTC about Amazon is a scam
- No one from Amazon will ask you for money to get your refund — if someone does, it's a scam
- A "Check Reissue" option is available on the settlement site if your check was lost or expired
FAQ
Did I already get a refund?
Amazon sent automatic payments to eligible customers by December 24, 2025. Check your bank account, PayPal, or Venmo for a payment from Amazon around that time.
I didn't get an automatic payment — can I still get one?
Yes, if you qualify for the Claims Process group. Amazon sent notices by email or postcard by early February 2026. Check your inbox including spam. If you think you qualify but didn't receive a notice, email admin@SubscriptionMembershipSettlement.com.
What's the difference between the Automatic Payment group and the Claims Process group?
The Automatic Payment group had stricter eligibility (no more than three Prime benefits used) and received payments automatically by December 2025. The Claims Process group has a slightly broader benefits threshold (less than ten) but requires you to actively file a claim using your notice.
How much will I get?
Up to $51, covering Prime membership fees you paid during the applicable period. The exact amount depends on your individual situation.
How do I get paid?
You choose on your claim form — check, PayPal, or Venmo.
Is there a deadline to file a claim?
No deadline has been published yet on the official settlement site. Check subscriptionmembershipsettlement.com for updates.
What if my settlement check was lost or expired?
Visit subscriptionmembershipsettlement.com and use the Check Reissue option.
Someone called me saying they're from the FTC about my Amazon refund. Is it real?
No — it's a scam. The FTC will never call you about this. Report it at ReportFraud.ftc.gov.
Use the official website
Always confirm details on the official site. If something feels off, stop and verify before sharing personal info.
Info only. Verify details on the official site. Not legal, financial, or tax advice. Legal
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