Splish Splash Ticket Fee Settlement -- File a Claim by August 10, 2026

What happened

Class period: August 29, 2022 through March 5, 2024

• Festival Fun Parks, LLC d/b/a Palace Entertainment -- the operator of the Splish Splash waterpark on Long Island, New York -- is accused of failing to clearly disclose a processing fee for online ticket purchases before customers selected those tickets.
• The lawsuit alleges this violated New York Arts and Cultural Affairs Law § 25.07(4), which requires upfront fee disclosure on ticket sales.
• The class covers anyone in the United States who bought electronic tickets at splishsplash.com between August 29, 2022 and March 5, 2024 and was charged a processing fee.
• Defendant denies any wrongdoing but agreed to a $1,000,000 settlement to avoid the cost and uncertainty of further litigation.
• As part of the deal, Defendant has also agreed to either stop charging fees on ticket sales or clearly display the total ticket cost -- including any fees -- before a ticket is selected for purchase.

What you can get

Key dates

Who may qualify

• Purchased electronic tickets to the Splish Splash waterpark at splishsplash.com Purchase was made between August 29, 2022 and March 5, 2024 Were charged a processing fee at the time of purchase

How to file

1. Go to the official settlement website and click "Start Your Claim" or visit the Submit a Claim page directly
2. Log in using the Unique ID and PIN from the email notice you received
3. If you lost or never received a notice, call the Settlement Administrator at 1-855-533-5216 for assistance
4. Complete and submit your Claim Form online by 11:59 p.m. EST on August 10, 2026
5. Alternatively, download a paper Claim Form from the website, fill it out, and mail it postmarked by August 10, 2026

Proof required

• Unique ID and PIN from your email notice (required to file online) Supporting documentation as requested on the Claim Form (attach if filing by mail)

Payment timing

Payments will be distributed approximately 60 days after the Court grants final approval (hearing scheduled for June 25, 2026) and after any appeals are resolved. You can elect to receive payment by PayPal, Venmo, Zelle, or check. Paper checks expire 180 days after issuance.

Important links

• Official website
• Claim form
• FAQs
• Documents

Contact

Extra details

• You must file a claim to receive payment -- there is no automatic distribution in this settlement.
• Your payment will be pro rata, meaning it is proportional to the total processing fees you paid relative to all valid claims submitted. The exact amount is not predetermined.
• Attorneys' fees will not exceed one-third of the $1,000,000 Settlement Fund. The Class Representative may receive a $5,000 service award. Both come out of the fund.
• If you exclude yourself, you will not receive any payment but preserve your right to file your own lawsuit.
• Paper checks expire and become void 180 days after issuance -- choose an electronic payment option if you want to avoid that clock.
• Do not contact the Court directly. Questions should go to the Settlement Administrator.

FAQ

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