Copa America Final Match Class Action Settlement: Claim Up to $2,000 If You Were Denied Entry to Hard Rock Stadium

What happened

Class period: July 14, 2024 (Copa America Final Match at Hard Rock Stadium, Miami, FL)

• The July 14, 2024 Copa America Final Match between Argentina and Colombia at Hard Rock Stadium in Miami devolved into a ticketing and crowd management disaster, leaving thousands of valid ticketholders locked out or unable to reach their seats
• Valid ticketholders were either completely denied entry to the stadium despite presenting legitimate tickets, or were let in but then blocked from accessing stadium facilities or the specific seats they had purchased
• A class action lawsuit (Case No. 1:24-cv-22751-BB) was filed in the U.S. District Court for the Southern District of Florida against South Florida Stadium LLC, CONMEBOL, CONCACAF, and BEST Crowd Management, Inc., alleging negligence in how the event was managed
• The defendants deny all wrongdoing but agreed to a $14 million settlement to avoid the cost and uncertainty of continued litigation
• The settlement creates two classes: the Denied Entry Class (ticketholders turned away entirely) and the Denied Full Access Class (ticketholders admitted but denied proper access)

What you can get

Key dates

Who may qualify

• You held a valid ticket to the Copa America Final Match on July 14, 2024 at Hard Rock Stadium in Miami
• You were denied entry to the stadium entirely despite your valid ticket (Denied Entry Class), OR
• You were admitted to the stadium but were denied full access to stadium facilities or to the specific seat(s) you purchased (Denied Full Access Class)
• You have not previously settled, released, or had claims adjudicated against the defendants arising from the Final Match
• You are not a defendant, employee, officer, director, agent, or immediate family member of any defendant in this case

How to file

1. 1. Go to the official settlement website at finalmatchsettlement.com and click "Submit Claim," or call 1-888-282-4220 to request a paper Claim Form by mail
2. 2. Complete the Claim Form with your personal information, ticket details, and Ticketmaster account email
3. 3. If multiple class members in your household purchased tickets, include all of them on one Claim Form — only one form is allowed per household
4. 4. Attach required supporting documentation based on your class membership (see Proof Required section below)
5. 5. Submit your completed Claim Form online by 11:59 PM ET on August 11, 2026, or mail it postmarked by August 11, 2026 to: Copa America Settlement, c/o Settlement Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103

Proof required

• All claimants: proof of valid ticket purchase to the July 14, 2024 Copa America Final Match (e.g., Ticketmaster order confirmation, receipt, or other proof of payment)
• Denied Entry Class members (Option A): a date- and time-stamped photograph or video taken outside Hard Rock Stadium during the Final Match that clearly shows your face
• Denied Entry Class members (Option B — if you don't have a timestamped photo/video): a copy of a valid government-issued photo ID such as a driver's license or passport; you may redact all information except your name and photo before submitting
• Important: The Settlement Administrator may use facial recognition technology to verify Denied Entry claims by cross-referencing submitted photos and videos against footage captured in and around the stadium during the match — by submitting a claim you consent to this process
• Denied Full Access Class members: proof of ticket purchase is the primary requirement; no photo verification is required

Payment timing

Cash awards will be distributed after the court grants final approval of the settlement following the May 13, 2026 Fairness Hearing. If there are appeals, payment could be delayed by a year or more. On your Claim Form you can request payment via Venmo, PayPal, ACH, or Zelle; paper checks are also available but expire 90 days after issuance. A second distribution round may occur for any uncashed or undelivered payments from the first round.

Important links

• Official website
• Claim form
• Important dates
• FAQs
• Documents

Contact

Extra details

• Claims are limited to one Claim Form per household; if multiple class members in the same household each bought tickets, they must each provide their own supporting documentation but should all be listed on a single combined form
• If total approved claims exceed the available settlement fund, Denied Entry Class members are paid in full first; Denied Full Access Class members' awards are reduced pro-rata, with a guaranteed floor of $50 per claimant
• Facial recognition data collected during the claims verification process will be permanently destroyed no later than 30 days after the settlement effective date or 60 days after the August 11, 2026 claim deadline — whichever is later
• Class Counsel is requesting attorneys' fees of up to 25% of the settlement fund (up to $3.5 million), plus $5,000 service awards for each of the six named plaintiffs; the Court may award less
• The Settlement Administrator is Angeion Group; do not contact the Court or defense counsel with questions about your claim
• If you submitted an opt-out request but change your mind, you can rescind it by submitting a valid Claim Form by August 11, 2026

FAQ